No hassle, no fees. Just fast and effective support.
For software that we make,
Including the LASR software, the Plugins, and Extensions, we offer FREE support for the lifetime of the products in the rare cases it is needed. Of course, our standard 30 day policy also applies for returns of these items.
You can cancel a subscription anytime. No charges, no tricks. Just log in to LASR X and scroll down on the right side under "Setup" and click/tap on manage account, or contact us.
For hardware that we make,
Such as the LASR Advanced Camera, we offer a one year warranty with full replacement, and FREE support (phone, email, chat, screenshare technical assistance) for the lifetime of the products. Of course, our standard 30 day policy also applies for returns on these items.
For hardware that we retail,
Such as SIRT pistols, we offer our standard 30 day return/replacement policy.* If it has been more than 30 days since the delivery of third-party items, you will want to utilize the manufacturer's warranty for repair/replacement. More information about manufacturer's warranties can be found below.
To get more information on our return policy, please click here.
These policies do not cover unsupported usage, intentional damage, gross negligence or abuse, catastrophic events (i.e. fires, flooding, car accidents) or lost/stolen items. These policies only apply to the items directly, and not any other property damage or personal injury, or any other secondary expenses or losses.