New LASR Classic customers have reached out to us about problems they are experiencing claiming their new licenses for both LASR Classic and Plug-Ins.
After Thanksgiving, we began migrating to a new environment to serve the community and develop new features on LASR Classic and LASR X. In some cases, it changed how our back-office system communicates with our license servers.
Our Team is aware of this issue and is working on getting fully running again. Unfortunately, this means users temporarily will not be able to claim new licenses, and existing users will not connect to LASR Community. We do not expect the issue to last long, but we do not have the exact time frame to provide folks yet.
Once service is restored, we will post it on here and on the LASR Classic Forum. Again, we appreciate your patience as we move into a new environment to serve your training needs better.