I have the LASR classic with the basic camera they sent with the package, it wont connect with the program, I go into the plug in and it wont let me turn the camera on, I go to help and get nothing, I have plugged and unplugged the camera and turned the program off and back on but it wont connect, I was never given a code to type in for the camera, any suggestions will help
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Give us a call at the office 402.965.1778.
Just a couple of quick questions--Is the Camera you are trying to connect a Logitech C270 or an Orange LASR Classic Advanced Camera (LCAC).
From what you are describing and what we can see from your order there should not be a code needed for the camera.
Also to rule out an issue with the camera, if you can also try to see if the camera works with any other program (e.g., Windows Camera app)?
If it does perhaps the toggle switch for the advanced camera is on and unless the device you have is an (LCAC) it should be set to off otherwise no other camera will work.
But give us a call at the office so we can get a more thorough understanding as to your current setup to troubleshoot.